One of the very pressing questions I get from prospective clients is all about just how to respond to a negative review on Google Places. Today I want to give you 6 successful business ideas on how to respond appropriately to an evaluation that you don't like.
Opinions vary on the energy or effect of bad reviews with some suggesting that 1 in 3 decide to do business with you based on reviews, while others say the percentage is significantly higher. Buy Google Reviews In any case, the business owner or general manager must focus on the web reviews they're getting or sit and wonder why we're not getting more customers.
Successful Business Ideas - Dealing With Negative Reviews
So let's feel the successful business ideas I've for you on dealing with reviews.
1) First, I'd tell be nice. There is no downside to treating an unhappy customer with unusual kindness. The main words you are able to say (or write in this case) is "I realize that something we've done has upset you" ;.This phrase will communicate clearly that you worry about your web visitors feelings.
2) Don't take the comments personally or respond to them personally. They're commenting about their experience with your company, so seek to address the ability they'd and move on. Always remember that after you reply, you're post is public and anyone can see it.
My third of 6 successful business ideas because it relates to Google Places reviews is:
3) Understand that feedback is helpful. In the event that you did not get notified in regards to a bad experience it'd be hard to recognize areas to enhance your business's interaction with customers. If you've made changes or improvements based on negative feedback, allow reviewer (and everyone else who reads it know).
4) Keep your reply short and to the point. The reviewer wants to understand they've been heard. Future clients wish to know you're listening and engaging with paying customers. You don't need plenty of words for that message ahead through.
5) Thank people to take time to review. If they're posting about a great experience, thank them for sharing. If the review is negative, thank them for bringing it to your attention in order to address and resolve the problem.
And the final of my 6 successful business ideas is...
6) Be a friend. Remember that folks do business with people they know, like and trust. Google Places reviews is powerful in the way it lets you befriend your customers. Do this well and they'll be a friend and customer for decades to come.
